Refund policy

Our promise

We want every bag of Bravely Coffee to feel right at your table. If your first bag is not right for your taste, we will make it right.

100% satisfaction guarantee

Use our contact form within 30 days of delivery with your order number and what you would like adjusted. We will roast and provide a replacement 12 oz bag at no charge, adjusted to your preferred roast level when possible.

Because coffee is perishable and roasted to order, you do not need to return it unless we specifically ask you to.

Damaged, missing, or incorrect orders

Use our contact form as soon as possible with your order number and a photo when helpful. We will work with you to replace the affected item.

Order changes and cancellations

Contact us through our contact form as soon as possible if you need to change or cancel an order. Because we roast to order, we cannot guarantee changes or cancellations once roasting or fulfillment has begun.

Refunds

Our first step is to remake the coffee. If a replacement is not appropriate or we cannot fulfill it, we may issue a refund to the original payment method. Approved refunds are submitted promptly, but your bank or card provider may take additional time to post the funds.

This policy does not limit any rights available under applicable law.